Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned for exchange, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org, or call 08 8562 3300 to request a refund or exchange, and we will assist you in your returns.
2. Mail your returned item to:
Veritas Winery Pty Ltd
PO Box 126
South Australia 5352
Some items can not be returned if they are opened. Should you find a wine is faulty upon opening, please contact us and we will do our best to rectify the situation.
Merchandise that has been used or altered will not be accepted for return or exchange
If your wine is in like new condition, you may exchange your wine for a different type. You will have to pay return shipping.
Accepted Methods of Payment
Credit Card (Visa & Master Card)
Direct EFT (please contact winery for details)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders are shipped within 48 hours Monday – Friday 9am – 5pm.
If hot weather is prevalent, the wine will be kept here in our cool cellar until the conditions are conducive to shipping wine.
We use the following carriers to deliver our orders:
- Australia Post Wine Delivery Service
- Australia Post International Wine Delivery Service
- Fastway Couriers
- DHL International Freight
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
The shipping times are dependent upon the destination and the courier.
Some rough estimates are:
- Adelaide – 1-3 days
- Melbourne and Sydney – 2-5 days
- Brisbane, Perth, Canberra and Hobart – 3-5 days
Other areas in Australia may take longer than the local capital city.