Returns, Refunds and Exchanges Policy
In the event that you are not satisfied with a wine for any reason, please email firstname.lastname@example.org, or call 08 8562 3300 to discuss the situation.
Some items can not be returned if they are opened. Should you find a wine is faulty upon opening, please contact us and we will do our best to rectify the situation. Further testing of the wine in our lab may be required. Merchandise that has been used or altered will not be accepted for return or exchange.
If your wine is unopened, in like new condition, and has been stored safely, you may be able to exchange your wine for another. We do not accept responsibility for the cost of return shipping in this situation.
Accepted Methods of Payment
Credit Card (Visa & Master Card)
Direct Bank Transfer (please contact winery for bank details)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded.
All orders are shipped within 48 hours Monday – Friday 9am – 5pm.
If hot weather is prevalent, the wine will be kept here in our cool cellar until the conditions are conducive to shipping wine.
We use the following carriers to deliver our orders:
- Australia Post Wine Delivery Service
- Fastway Couriers
- DHL International Freight
If a delivery is not received, we will work together with the carrier to assist with tracking the item. It is important to include any special delivery instructions at the time of placing an order to ensure goods are delivered as needed.
The rate charged for the shipping of your order is based on the weight of your products, and your location. The shipping fee for each order is shown before the final checkout step and order processing.
The shipping times are dependent upon the destination and the courier.
Some rough estimates are:
- Adelaide – 1-3 business days
- Melbourne and Sydney – 2-5 business days
- Brisbane, Perth, Canberra and Hobart – 3-6 business days
Other areas throughout Australia may take longer than the local capital city.